Terms of Service

By using the PetClear Malaysia website or placing an order, customers agree to these terms and all policies referenced on the website.

Products and information

PetClear aims to provide accurate product information, pricing, availability, and delivery estimates. However, errors may occur. PetClear may correct errors, update information, cancel orders affected by errors, or request additional confirmation where needed.

Orders

An order is confirmed only after checkout is completed and payment or payment authorization is accepted. PetClear may cancel or reject an order in cases including suspected fraud, incorrect pricing, unavailable stock, restricted delivery, or operational issues.

Product use

Customers are responsible for using products according to labels, instructions, and suitability for their pets. For medical, supplement, or treatment-related products, customers should seek professional veterinary advice where appropriate.

Promotions

Promotions, discounts, bundles, affiliate codes, and free shipping offers may have specific conditions. PetClear may change or end promotions at any time unless otherwise stated.