Order support
For delivery status, warehouse origin questions, returns and product availability.
Support
Here to help with orders, products and partnerships
Send order questions, product checks, return enquiries and creator partnership requests to the PetClear Malaysia team.
Product questions
For ingredient, usage, pet suitability and bundle questions before placing an order.
Affiliate enquiries
For creators, KOLs and partners who want to promote PetClear Malaysia.
Before contacting us
Include the details that help us reply faster.
- Order number, email address or phone number used at checkout.
- Product name, pack option and selected warehouse when asking about an item.
- Photos or short videos for damaged, missing or incorrect items.
- Affiliate name, social account and campaign code if the question is about creator tracking.
Service note
WhatsApp support is open for testing. Final response-time wording can be confirmed before official launch.